Frequently asked questions
The most common questions about repairs, warranty, price and timing — clearly in one place. Did not find an answer? Call us.
What is the warranty on the repair and the replaced part?
We give a 24-month warranty on both the work and the replaced part. If the same fault appears within that period, we repair it free of charge.
How long does a repair take?
Standard repairs — battery, screen or charging connector replacement — we manage within 24 hours, often while you wait by arrangement. For more demanding repairs or when sourcing a specific part, we tell you a realistic date in advance when we receive the device.
How much does diagnostics cost?
If you have the repair done with us, we do not charge for diagnostics — and you do not pay for it even if the device cannot be repaired. You pay the €39 incl. VAT fee only if you decline the proposed repair even though it is possible.
Will I learn the price in advance?
Yes. We tell you the exact repair price before it is carried out. We do nothing to the device until you approve the price.
Will I lose my data during a repair?
For most repairs (battery, screen, charging) we do not touch the device storage, so your data stays. If work on the drive or a reinstallation were needed, we warn you in advance. We do recommend backing up important data before any service.
Do you use original parts?
Depending on the model and your choice we offer both original and quality alternative parts. We explain the difference in price and properties and always tell you in advance which part we will use.
Do I have to book in advance?
You can book online via the form or by phone — it helps with quicker handling. If you are not sure, feel free to call and we will advise.
Will you also repair a device I did not buy from you?
Yes, we repair devices regardless of where you bought them. The brand and place of purchase do not matter.
Where can I find you and when are you open?
You can find us at Lichnerova 116/8, 903 01 Senec. The opening hours and the map are on the home page in the Contact section.
Did not find an answer?
Call us or book an appointment. We do not charge for diagnostics if we carry out the repair — even if the device cannot be repaired. If you decline the repair, diagnostics costs €39 incl. VAT.